Voice Services provided by Service providers are usually broken into three types of interactions

Inbound

Outbound

Technologically driven

CUSTOMER SERVICE

Customer Service is generally, an inbound Service, however customer retention and satisfaction process are known to be outbound.

The customer service at J.B.S. has been designed to provide the ultimate solution to your clients using multiple communications channels like:

Voice, email and online Chat for your web-presence 

The premeditated offerings by J.B.S. addresses help desk queries on your products & services, manage client concerns about multiple aspects of your business and provide the relevant information about the required procedures.

For any business converting a user into a customer is important but transforming a customer into repeat customer is more important for profitability.

Caring for customers, attending their concerns and resolving them effectively and on time are vital for your business.

We offer such professional, polite and affable customer services to any business across the Globe. 

We make use of powerful call scripting systems and ensure that your Customers Concerns are handled easily and effectively.

APPOINTMENT SETTING

Generally an outbound process to increase volumes to your sales/closing representatives, however if you have traffic you need handled ,an Inbound process can involve virtual assistants to meet your already existing needs

An appointment setting service allows businesses to have their appointment setting needs cared for off-site to utilize economies of scale to reduce the individual costs of setting appointments.

Several options are available that include:

1) Your phone traffic will/can be directed to a off-site appointment setting service, where a live virtual receptionist will be able to review the availability of company personnel and find a time that works for the client and the company rep.

2) Service Providers also do outbound lead generation/appointment setting in volumes to create B2B OR B2C customers for your needs, this process reduces expense and increases volumes, these services can be provided on a pay/per appointment or at very reasonable hourly rates.

TELEMARKETING SALES

This can be either an outbound sales campaign, or it can be an appointed Service Provider who will handle your inbound traffic

Outbound telemarketing can be one of the most effective ways for a business to boost sales.

There are many different situations where Tele-Sales can meet your need, with some outbound telemarketing services trying to sell directly over the phone, while others might try to set appointments or create leads for the more senior sales people within an organization, or yet another agent with in the Service Providers firm to open and close all sales for your business’ needs.

ANSWERING SERVICE

This process is purely an inbound process and can include Virtual Assistant responsibilities

An answering service provides an off-site team of receptionists, sales representatives, and/or customer service representatives who handle inbound business calls.

Answering services offer businesses of all sizes greater flexibility and cost-effectiveness than keeping inbound call handling entirely in-house.

VOICE MAIL MARKETING

Today's Technologically driven world has a surplus of tools available; Voice Mail Marketing is a way to reach your ideal consumer where and when they are free.  This service will "DROP" a voice mail directly into the consumers mail box, with out having disturbed them during their busy schedule.

When the messages are received your target audience is listening and attentive, and capable to following through on any instruction, process or action you may be asking of them upon the message.  If the name of the game is volume audiences, this tools R.O.I. out performs almost any other on the market (this marketing tools is available only in approved countries)

NON VOICE SERVICES

DATA COLLECTION/MINING

Data collection is the process of gathering and measuring information on variables of interest, in an established systematic fashion that enables one to answer stated research questions, test hypotheses, and evaluate outcomes.

We can provide you with the services and tools you need to establish your business process and target audience so that all of your investments provide greater results

DATA ENTRY

Data entry is the professional term for entering information into a computer or data-recording system using an electronic or mechanical device.

We can connect you with the skilled SERVICE PROVIDERS OR TECHNOLOGY PROVIDERS you need to achieve higher quality rates and reduced overheads

VIRTUAL ASSISTANTS

A virtual assistant (typically abbreviated to VA, also called a virtual office assistant)

Our team of readily available virtual assistants can do any administrative tasks that are similar to those of an executive assistant or secretary

VIDEO UPLOADING

Uploading is the transmission of a file from one computer system to another, usually larger computer system, or mainframe.  From an Internet user's point-of-view, downloading is receiving a file from another computer. The File Transfer Protocol (FTP) is the Internet facility for downloading and uploading files.  Video Uploading can be a time consuming and labor intensive process, allow us to keep your media moving at lightning speeds.

CONTENT WRITING

Content writing is a form of online writing which is closely linked to web marketing campaigns. This means creating the writing which appears on websites that are designed to sell or promote a specific product. Our content writers work according to the brief provided by your team to produce the results you are looking for. 

(note, this site was constructed in 36 hours by JB, not one of my registered service providers "I SHOULD HAVE TAKEN MY OWN ADVICE LOL")

FORM FILLING

A form is a document with spaces (also named fields or placeholders) in which to write or select, for a series of documents with similar contents.

The list of forms and services in this service category is immense, Finance, Permits and legal documents are a few examples

CHAT SUPPORT

Live (chat) support is a Web service that allows businesses to communicate, or chat, in real time with visitors to their Web site. Live support applications are commonly used to provide immediate customer support and information to clients and customers.  This tool is becoming one of the fastest used tools to convert interest into paying consumers.

BACK OFFICE AND SUPPORT

HR SERVICES

Human Resources.  A human resources department is a critical component of employee well-being in any business, no matter how small.

Human resources specialists are responsible for recruiting, screening, interviewing and placing workers. They may also handle employee relations, payroll, benefits and training. Human resources managers plan, direct and coordinate the administrative functions regarding its people in an organization.

Business Development

A business development executive/officer is a senior manager.  Their priority is to assist a company in acquiring new customers and sell additional products or services to existing ones; this means the role is a crucial one for any business with the ambition to expand or the necessity to diversify its clientele

Our Business Development officers are Specifically chosen for their expertise in your industry and ability to drive that new traffic your business requires.

ACCOUNTING AND FINANCIAL MANAGEMENT

Our highly skilled and Capable team of Accounting Specialist will be able to aid in your systematic process of identifying, recording, measuring, classifying, verifying, summarizing, interpreting and communicating financial information, at a rate that will pleasantly surprise you

E-COMMERCE

Credit card processing companies allow you to receive payment for goods and services via credit or debit cards.

By utilizing this type of service, you can allow your business to meet the needs of your customers who are looking for easier and more varied payment options.

It also allows you to sell your goods and services through additional channels such as telephone or online ordering.

The Services J.B.S. can provide range from web api and pay button infrastructure set up, management and Quality Control for payment processing.

I also have the ability to provide Third party processing for those working in HIGH RISK environments who need gateway and virtual terminal access

INFORMATION AND TECHNOLOGY

EMAIL SUPPORT

Is your Company growing by Leaps and bounds and you are looking for support to host, manage, design and integrate your email services into a seamless tool for your teams daily use, then look no further our support staff can assist you in all the above and more.

NETWORK ADMINISTRATION

A network administrator, a person who manages a local area communications network (LAN) or wide area network (WAN) for an organization.

With todays ever increasing cloud based and personalized server options, our Network Administrators can provide to you at a fraction of the cost the services you need to keep your technology running at the breakneck speeds and designs your in need of.

DATA BASE ADMIN

Database administration is the function of managing and maintaining database management systems (DBMS) software. Mainstream DBMS software such as Oracle, IBM DB2 and Microsoft SQL Server need ongoing management.

Our team of Specialist can make easy work of your data base management and keep your information at your fingertips where it belongs.

SOFTWARE DEVELOPMENT

Software development is the process of computer programming, documenting, testing, and bug fixing involved in creating and maintaining applications and frameworks resulting in a software product.

Our Certified, and educated teams can bring your next great idea to life, you don’t have to be a genius to design software when you have one of our developers managing the project on your behalf.

WEBSITE DEVELOPMENT AND MARKETING

A web designer will cover all aspects of creating a website. Web designers help create and maintain the product. Their duties include, but aren't limited to, the following: Writing and editing content. Designing webpage layout, integrating API’S for payment, "C.R.M." (customer relations management) and Marketing use, along with a full spectrum of management and MARKETING PROCESSES OR SERVICES

CLOUD SERVICES

Cloud-based is a term that refers to applications, services or resources made available to users on demand via the Internet.

Cloud based services are becoming one of the most sought out services in all business sectors and we have the tools, resources and staff just waiting to meet your need.

IT CONSULTING

Information technology consulting also called IT consulting, computer consultancy, business and technology services, computing consultancy, technology consulting, and IT advisory

This is a field of activity focuses on advising organizations on how best to use information technology (IT) in achieving their business objectives. In addition to providing advice, IT consultancies often estimate, manage, implement, deploy, and administer IT systems on behalf of their client organizations

GRAPHIC DESIGN

The art or skill of combining text and pictures in advertisements, magazines, books or any online media your firm is working with.

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